Placing an order with Team Cyclist is easy and 100% secure.

There are two order methods:

1. Online at http://www.teamcyclist.com/
   You can navigate throughout the site by clicking on product categories as well as shopping by brand or size. In the shopping cart, you will be given options to select from a variety of shipping options and have the opportunity to add or remove items from your order.
2. Call us direct and speak with one of our customer service pros. Our knowledgeable staff is available Mon-Thurs 9am-7pm CST : Fri 9am-6pm CST at 1-800-432-7216 and can help you select from the many choices available to you.

After submitting your order you will receive a confirmation receipt via email. Upon shipping, you will receive a follow-up email with your shipment's tracking number.

Team Cyclist accepts Visa, MasterCard, American Express, Discover and PayPal. To insure faster processing, please make sure that your shipping address is on record with your credit card company. Team Cyclist takes significant measures to safeguard credit cards and will only ship to verified shipping addresses.

All transactions on the Team Cyclist website are completed on our secure server. Your computer and our server communicate by transmitting data in an encrypted format.

We will not be beat on price! In the unlikely event that you find a lower price posted for an identical product in stock elsewhere, WE WILL BEAT THE PRICE BY AN ADDITIONAL 10% OF THE DIFFERENCE.

Here's what you do: Place your order. In the message box type in the competitors web address and their price for the item and consider it done. We will make the appropriate adjustments to your order before charging and shipping.

Team Cyclist does not mail a print catalog. We represent our entire selection on our website which is updated in real-time. Print catalogs do not always accurately represent the most recent availabilities or newest offerings.

Team Cyclist prides itself on our close relationship with our customers. As one of the largest world wide cycling dealers, we have quick access to most products in the industry. We are eager to hear what you want and will provide you with a seamless means of getting it. Simply click on the Contact Us link found at the top of the page and provide us with a detailed description about what you are looking for. The description should include the brand, product name, size, color and any other detail that applies. We will respond to you as soon as we confirm availability from the manufacturer.

Team Cyclist is a multi-million dollar company and one of the largest cycling dealers in the world. With our 14 year history, we are experts in customer service and order fulfillment. Our growth and size stems from our satisfied customers, repeat orders and many referrals. Our goal is to provide a satisfying shopping experience while offering the widest selection of the leading brands in the cycling industry. We value communication and will always keep you informed of your order status and tracking information. Team Cyclist guarantees satisfaction with our “hassle-free” return policy and 30 Day Price Guarantee. We hope that you feel confident in us and are impressed with all that we have to offer. We would like the opportunity to serve you and would appreciate your order and referral to a friend.

We will ship your order within 1 business day from our Chicago fulfillment center. In the shopping cart, you will be given the opportunity to select from a variety of shipping options from standard ground to next day air and international 3 day air.

At the time that your order leaves our warehouse, you will receive an email containing your tracking number. By taking that number to the UPS website, you will be able to follow your package from our dock to your front door.

Team Cyclist is the largest Factory Direct cycling retailer in the world and offers the widest selection of quality products available. While Team Cyclist is continuously updated by the manufacturers, on occasion a manufacturer may be temporarily delayed in their production timing. If the manufacturer has the product available, Team Cyclist will ship your ordered products immediately. If an item on your order is not available for immediate shipment from the manufacturer, then Team Cyclist will automatically special order it and it will be noted on the invoice with the other products that you receive right away. In the event of a backorder, Team Cyclist will contact you via email and provide you with a full updated view of your remaining items on order and expected ship dates. At all times, you will be offered the option of selecting a different product that is available to ship immediately. If you wish to cancel your backordered item(s) and receive a credit refund, it is your responsibility to contact customer service via “Contact Us” prior to shipment. Otherwise, your special ordered item(s) will remain on order and automatically ship to you as soon as they are available. You will receive a weekly email with your order status up through full delivery.

Yes. Team Cyclist ships worldwide to all destinations serviced by UPS or USPS. Click here to view the International Shipping Chart to see your country's specific shipping charges. Upon shipping your order we will charge your credit card for your items and freight. Upon delivery you will be responsible for payment of additional duties, taxes or applicable fees that may be imposed by your specific country. Any refusal to pay the duties, taxes or applicable fees will result in a return of your order back to Team Cyclist. The full amount of your duties, fees and taxes will be charged to Team Cyclist by your customs office and the shipping carrier. Upon return of your order, Team Cyclist will refund only the product total that meets the conditions of our product return policy. The duties, taxes and fees as well as shipping charges both to and from Team Cyclist will be charged to your credit card account by Team Cyclist. By placing your order, you are acknowledging a full understanding and acceptance of these terms and have prepared accordingly to provide the funds needed by your customs office or shipping carrier.

Can I return anything?

You may return most merchandise within 30 days of the original invoice date. Certain items may not be returned for any reason, including swimwear, undergarments, custom-built skateboards, and any washed or worn apparel item.

My item is unopened and unused.

Unopened and unused products returned for credit to your credit card will be subject to a 7% restocking fee. Merchandise must be returned with the manufacturer's packaging, manuals, warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.

Unopened and unused products returned for in-store credit (issued in the form of a gift card) will not be subject to the 7% restocking fee. However, merchandise must still be returned with the manufacturer's packaging, manuals, warranty cards, miscellaneous parts and accessories.

Do not use the item's original packaging as the shipping box; any returned item returned with damaged packaging or markings will be subject to additional charges at our discretion.

What about open or used items?

Open or used items returned to Team Cyclist will be subject to a restocking fee to be determined by us. This restocking fee will be will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 7-80% restocking fee. Use is defined as any attempts to install, wear, wash, or ride. Please call 1-800-432-7216 for a return authorization number.

How do I return my package?

If you need to return something to us, you must phone first at 1-800-432-7216 for your Return Authorization Number. Returns received without an RA number can be delayed several days. If we are unable to determine who it belongs to, it will be returned to the sender.

How do I exchange my package?

Team Cyclist will automatically issue a credit for all items returned. If you wish to exchange the product you received for a different product, we will gladly place a new order for the replacement product for you. You then have two options for exchanging: we can either charge the new order and ship out the replacement immediately- we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for the shipping charges. Please call us at 1-800-432-7216 before returning any items so that we can issue a return authorization number.

I received the wrong product.

To report an incorrectly shipped order, please call immediately at 1-800-432-7216. Claims will only be handled if reported within 5 business days of receipt of your package.

The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price for the originally ordered item. We will also set up a new order for the correct item to be shipped out-since your card is credited back when the incorrect item is return, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned item and charged for the replacement product on the same day.

If we have shipped you the wrong item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you selected 3-Day Air shipping on the original order, we will cover the costs of 3-Day Air shipping on your reorder.

We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon receipt of the product will apply.

When you return the incorrect item to us, we will credit you for return shipping up to $6.99. For larger items that are more expensive to ship to us, the expenses over $.699 will be credited in the form of a Team Cyclist gift card. Team Cyclist will not reimburse return shipping charges if an expedited method is used. We will only issue a return shipping credit if the item is sent via a standard shipping method such as UPS Ground or USPS Parcel Post.

Personal information is information about a specific person, including the person's name, address, telephone number, email address, credit card number and information about the person's activities and purchases. Whenever you purchase products from Team Cyclist or provide us with your personal information we collect and store the information that you volunteer in our customer database. Your personal information is used to process your transactions, respond to your requests, and provide you with customer service. You may also receive from us, periodic email communications about new products, services, discounts and special promotions or upcoming events. In addition to personal information, we collect and store information about the products purchased by channel and the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall customer behavior patterns. Our goal in using this information is to improve your experience at Team Cyclist by being more responsive to the needs and preferences of our customers.

Our web servers automatically collect information about each visitor who requests Team Cyclist Web Pages, including your computer's Internet Protocol (IP) address. This IP address allows us to identify your computer on the internet so that the web content you request from us can be sent to you.

This Privacy Policy supersedes all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy and to apply any changes to previously collected information as permitted by law. If our information practices change in the future, we will notify you by posting the changes on our website.

Team Cyclist respects the privacy of our customers. This Privacy Policy is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the products, services and features that we provide to our customers, Team Cyclist will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice and we will post any revision on the website. We encourage you to review our privacy policy periodically. By doing business with us or using our website, you are a acknowledging that you accept this Privacy Policy.

THIS SITE IS PROVIDED BY TEAM CYCLIST ON AN “AS-IS” BASIS. TEAM CYCLIST MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMISSABLE BY APPLICABLE LAW, TEAM CYCLIST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILTY AND FITNESS FOR A PARTICULAR PURPOSE. TEAM CYCLIST, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES RELATED TO PRODUCTS SOLD.

In the event that a product is listed at an incorrect price due to typographical error or error in price information received from our suppliers, Team Cyclist shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Team Cyclist shall have the right to refuse any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Team Cyclist shall immediately issue a credit to your credit card account in the amount of the incorrect price.

By "#1 cycling dealer in the world" we mean that Team Cyclist has more products to choose from in the cycling Industry, then any other cycling dealer in the world.

All images, graphics, audio clips, video clips, text and other materials provided on this Website are protected by copyrights owned or controlled by Team Cyclist, its vendors, suppliers and licensors. All graphics are embedded with our Digimark copyright tracking technology. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited without the express written consent of Team Cyclist. Limited permission is granted to copy and print in hard copy, the materials contained within this website only for purposes of placing an order with Team Cyclist for personal and non-commercial use.

All trademarks, service marks, company names and logos used in this website are the property of Team Cyclist or their respective owners. The Team Cyclist name, it's trademarks, and other trademarks in this website may not be used in connection with any product or service in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Team Cyclist.

Team Cyclist is not responsible for the content of any website that is or may be linked to this website.